Customer Service Policy

M&B exist to help West Australians build, improve and maintain their biggest asset – their home.

We do this by meeting the changing needs of our customers by providing inspiration and support however they choose to shop. Whether our customers shop in store, by phone, or if we’re meeting them at their home or place of business, M&B is ready to help. M&B has seven stores and services businesses and communities throughout the Perth metro area and regional WA, making quality homes a possibility for all.

Our vision is to be the number one second fix supplier of quality building products to the WA building industry, providing superior customer service and the delivery of fit for purpose products on site, on time and in A1 condition, Always.

Our commitment to provide this service is achieved by the following:

Determined to focus on service and on service and on service
The relationship we have with each and every customer is incredibly important to us. And that means working tirelessly every day to give all our customers the best possible service at every point of contact they have with us.

Determined to earn your business, not count on it
Whichever products or services you’re in the market for we’re working hard to deliver the most competitive offerings and to help you achieve your home building or renovation goals.

Determined to place you at the centre of everything
Every decision we make starts with a focus on you. We aim to not only meet but exceed your expectations. We will continue to place your needs first – every time.

Determined to have highly qualified and knowledgeable staff
We invest in the training and development of our staff in both customer service skills and product knowledge, which is critical to our customers’ overall experience.