With 6 Branches throughout Western Australia, M&B have evolved in the past few years to position itself as a timber solutions company with exclusive access to many innovated products. We are seeking a Customer Service Support person.

Your Role

This role is working in a very dynamic, fast paced team.  You will be Customer Service support to all our Sales Department based at our Bayswater head office. Reporting to our Sales & Marketing Manager, you will be required to provide exceptional customer service to our valued customers through phone / email.

Duties required

• Servicing of our Retail/Trade/Project builder clients by phone, email or in person
• Advise on the selection of doors, hardware, timber and associated products
• Accurately processing quotes and orders
• Add amended/Extra order numbers to Purchase orders and transfer this information onto the normal order or forward order to ensure full payment will be received.
• Data entry of Immediate Project Builders orders where required.
• Any other function within your capabilities required by your Supervisor/Manager.

Your Experience

To be successful we will want to see from you the following attributes:

• Minimum two years’ experience in a customer service role.
• Positive Attitude is a must!
• Strong work ethic
• Excellent verbal and written communication skills.
• Previous experience in building supplies will be looked upon as an advantage
• To be a highly motivated and reliable team member
• Strong sales skills with high standards of customer service.
• Strong time management, admin & organisational skills
• Ability to work in a fast-paced environment.
• The ability to work autonomously and multi-task.
• Excellent communication and interpersonal skills.
• Excellent personal presentation skills.
• Available to work Saturday when required.
• Commitment to model and live out our Core Values and a positive mindset are critical for success and should be reflected in everything you do.

What’s In It for You?

We offer a competitive remuneration structure paid fortnightly.

We acknowledge Recognition Awards throughout the year amongst a variety of other awards and acknowledgements.

M&B is committed to building a diverse workplace environment ensuring we maintain a positive and inclusive workplace environment.

Please forward a cover letter and resume to: resume@mbsales.net.au