Customer Service Support

With 6 Branches throughout Western Australia, M&B have evolved in the past few years to position itself as a timber solutions company with exclusive access to many innovated products. We are seeking a Customer Service Support person.

Your Role

This role is working in a very dynamic, fast paced team.  You will be Customer Service support to all our Sales Department based at our Bayswater head office. Reporting to our Sales & Marketing Manager, you will be required to provide exceptional customer service to our valued customers through phone / email.

Duties required

  • Servicing of our Retail/Trade/Project builder clients by phone, email or in person
  • Advise on the selection of doors, hardware, timber and associated products
  • Accurately processing quotes and orders
  • Add amended/Extra order numbers to Purchase orders and transfer this information onto the normal order or forward order to ensure full payment will be received.
  • Data entry of Immediate Project Builders orders where required.
  • Any other function within your capabilities required by your Supervisor/Manager.

Your Experience

To be successful we will want to see from you the following attributes:

  • Minimum two years’ experience in a customer service role.
  • Positive Attitude is a must!
  • Strong work ethic
  • Excellent verbal and written communication skills.
  • Previous experience in building supplies will be looked upon as an advantage
  • To be a highly motivated and reliable team member
  • Strong sales skills with high standards of customer service.
  • Strong time management, admin & organisational skills
  • Ability to work in a fast-paced environment.
  • The ability to work autonomously and multi-task.
  • Excellent communication and interpersonal skills.
  • Excellent personal presentation skills.
  • Available to work Saturday when required.
  • Commitment to model and live out our Core Values and a positive mindset are critical for success and should be reflected in everything you do.

What’s In It for You?

We offer a competitive remuneration structure paid fortnightly.

We acknowledge Recognition Awards throughout the year amongst a variety of other awards and acknowledgements.

M&B is committed to building a diverse workplace environment ensuring we maintain a positive and inclusive workplace environment.

Please forward a cover letter and resume to: resume@mbsales.net.au