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Customer Service Policy

M&B exist to help West Australians build, improve and maintain their biggest asset – their home.

We do this by meeting the changing needs of our customers by providing inspiration and support however they choose to shop. Whether our customers shop in store, by phone, or if we’re meeting them at their home or place of business, M&B is ready to help. M&B has seven stores and services businesses and communities throughout the Perth metro area and regional WA, making quality homes a possibility for all.

Our vision is to be the number one second fix supplier of quality building products to the WA building industry, providing superior customer service and the delivery of fit for purpose products on site, on time and in A1 condition, Always.

Our commitment to provide this service is achieved by the following:

Determined to focus on service and on service and on service

The relationship we have with each and every customer is incredibly important to us. And that means working tirelessly every day to give all our customers the best possible service at every point of contact they have with us.

Determined to earn your business, not count on it

Whichever products or services you’re in the market for we’re working hard to deliver the most competitive offerings and to help you achieve your home building or renovation goals.

Determined to place you at the centre of everything

Every decision we make starts with a focus on you. We aim to not only meet but exceed your expectations. We will continue to place your needs first – every time.

Determined to have highly qualified and knowledgeable staff

We invest in the training and development of our staff in both customer service skills and product knowledge, which is critical to our customers overall experience.

Commercial Service

Commercial Services

MEETING THE MOST CHALLENGING & UNIQUE REQUIREMENTS.

M&B Commercial has a long established reputation as West Australia’s most innovative supplier of quality building products. Specialising in the largest range of building products including door systems such as fire doors, commercial doors, special sizes, pivots, cavity door systems and custom design.

The commercial team offer a wealth of experience and are specialists in scheduling commercial projects. This service is supported by a manufacturing facility.  M&B workshops offer the flexibility to manufacture joinery and other special timber products for specific requirements.

From standard systems to custom designs M&B Commercial manage the entire project in relation to door supply & installation. M&B are also plywood specialists; supplying interior, exterior, marine ply, fire retardant plywood, perforated plywood for acoustic purposes, form ply, structural ply and timber linings.

Commercial & Architectural Hardware


M&B supply a comprehensive range of commercial  and architectural hardware products.

Specialising in quality door locks and accessories:

  • Commercial & Architectural Hardware
  • Door Closers
  • Mortice Locks
  • Plate Furniture
  • Panic Hardware
  • Electronic Access Control

Commercial Doors


The M&B commercial team are product specialists and can assist with any technical advice and product detail required. M&B commercial products are designed to meet current architectural trends while ensuring complete compliance to all the relevant standards.


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Decking, Flooring & Lining installation service

Decking installation

Decking, Flooring and Lining installed in Perth Metro Area

M&B are now offering a measure and quote service, to save you time and money, when we supply and install flooring, decking or lining products.

Our knowledgeable staff can offer technical advice and advise the best products to suit your building project or renovation requirements.

This is how M&B differ from the competition – not only do we stock a broad range of the highest quality products – we can offer customised service from product selection through to supply and installation.

Benefits of the M&B doors installation and supply service

  • Professional advice to suit your project – ensuring correct product selection
  • Safe delivery of products to site… ‘On site, on time and in A1 condition… always’
  • Experienced carpenters
  • Testing of final product on site for your piece of mind

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Installation Service

Installation Services

Installation service for:

  • Residential doors, hardware, linings, claddings & deckings.
  • Commercial installation of doors, hardware, cladding & decking
  • balustrading for balconies, voids and staircases through our sister company Balustrading WA.
  • Fire Doors including certification of fire doors

For almost 50 years, M&B has been supplying and installing entrance doors, internal doors, pivot doors, bi-folds, stackers, serveries, door hardware and joinery in West Australian homes and commercial buildings like schools, hospitals, offices and apartments..

M&B can supply and install your doors and bi-fold doors, as well as your door hardware, joinery and more! We have our own installers in Perth and Mandurah, and may be able to assist with quality local installers in other regional areas of W.A.

M&B’s knowledgeable staff guide customers through the selection process and our carpenters make sure the product is fit correctly on site.

We even have an exclusive ‘sub-frame’ system to ensure the correct opening is left during construction but your beautiful timber frame and door is NOT fitted until after brickwork, render and painting, ensuring it is stunning and clean from the day you move in.

Benefits of the M&B doors installation service

  • Delivery of M&B door to avoid damage
  • Experienced, quality assured carpenters and authorised contractors
  • Our unique  protective ‘sub-frame’ system for new builds
  • Your choice of door hardware installed
  • Tested on site to make sure they are fully operational to the customers satisfaction

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Warranties

warranty

Terms & Conditions


Information published on this website is for public use and may be distributed. Although M&B actively manages the information to ensure its accuracy, details may alter prior to updating. M&B does not control information created by other organizations and cannot guarantee the accuracy and timeliness of external references…



Customer Service Policy


M&B exist to help West Australians build, improve and maintain their biggest asset – their home. We do this by meeting the changing needs of our customers by providing inspiration and support however they choose to shop. Whether our customers shop in store, by phone, or if we’re meeting them at their home or place of business, M&B is ready to help…